Terms & Conditions
Last updated: 11 August 2026
1. Who we are
Throughline is a sole proprietorship registered in Denmark with CVR (business registration) number 32861326, located at Würglersvej 3, 8870 Langå, Denmark. You can reach us at hello@throughline.dk. These terms govern your use of the Throughline platform and the throughline.dk website.
2. The service
Throughline is a customer-lifecycle platform for businesses: contact management, segmentation, automated journeys, email and SMS campaigns, and AI-assisted content. The service is offered to businesses only (B2B) and not to consumers. By creating an account you confirm that you act on behalf of a business.
3. Accounts and acceptable use
You are responsible for keeping your login credentials secure and for all activity on your account. You must only send messages to recipients who have given the consent required by applicable marketing and data protection law, and you must not use the service for unlawful, misleading, or abusive content. We may suspend accounts that violate these terms or that put the platform's deliverability or security at risk.
4. Prices and payment
Current plans and prices are shown on throughline.dk. All prices are in EUR (€). Paid subscriptions are billed monthly in advance by payment card. Payments are processed by our payment provider, Mollie B.V.; your card details are stored by Mollie, not by us. Usage add-ons (for example extra email packs) are charged to the same stored card at the time of purchase. Payment is due immediately when an invoice is issued. If a recurring payment fails we will retry and notify you; continued non-payment may lead to suspension of the service.
5. Term and cancellation
Subscriptions renew automatically every month until cancelled. You can cancel at any time from the billing settings or by contacting us; cancellation takes effect at the end of the current billing period. Fees already paid for the current period are not refunded. As the service is offered to businesses only, statutory consumer withdrawal rights do not apply.
6. Delivery
The service is a digital service delivered online. Access is available immediately after signup and, for paid plans, after the first payment is completed. Throughline sells no physical goods and nothing is shipped.
7. Data protection
We process personal data as described in our Privacy Policy. For the contact data you upload and process in the platform, you are the data controller and Throughline acts as your data processor under applicable data protection law.
8. Liability
We operate the service with reasonable skill and care but do not guarantee uninterrupted availability. To the extent permitted by law, Throughline is not liable for indirect losses such as lost profits or lost data, and our total liability for any claim is limited to the fees you paid for the service in the twelve months preceding the claim.
9. Changes to these terms
We may update these terms from time to time. Material changes will be announced on the website or by email to account holders with reasonable notice. Continued use of the service after a change takes effect constitutes acceptance of the updated terms.
10. Governing law
These terms are governed by Danish law, and any dispute that cannot be resolved amicably shall be brought before the Danish courts.